At the same time, consumers want to keep their options open. Nearly seven in ten respondents surveyed will opt for brands or retailers that offer free cancellations, order changes, and returns, as well as a COVID-19-safe environment this holiday season. The study findings seem to indicate these perk Read More

The study found that uncertainty around inflation, gas prices, and supply chain is driving consumer plans. If goods are not available due to supply chain issues, 41 per cent of respondents say they will spend less – but 30 per cent will spend more if they can find substitutions easily. If gas prices Read More

According to the survey results, in 2022, consumers are hoping to re-embrace holiday traditions they've had to alter for the past two years,” said Karl Haller, Partner, Consumer Center of Competency Leader, IBM Consulting. “They’re starting their shopping and travel planning earlier but also want to Read More

However, factors including inflation and price increases have made economic concerns top of mind this holiday season. While 59 per cent of consumers surveyed say they will be less concerned about COVID-19, two in three say they will be more concerned about the economy. Fifty-nine per cent of respond Read More

As COVID-19 pandemic concerns abate for many consumers, worries are shifting towards uncertain economic and supply chain conditions this holiday season. Moreover, 2022 shopping budgets are up 8 per cent over 2021 — in line with Bain’s economic forecast, according to ‘The 2022 Holiday Shopping and Tr Read More

Over 60 per cent of consumers will cut down on non-essential categories like apparel, footwear, jewellery, and accessories if they are forced to reduce their holiday shopping budget, according to a recent International Business Machines Corporation (IBM) report. Nearly half of consumers will spend l Read More